Returns

SUBMIT A RETURN

To submit a return you must complete the form below in SUBMIT YOUR RETURN within 7 days of the date of delivery. You will then have an additional 14 days to return your items to us. Returns outside of this 21 day period will not be accepted. Please read our terms and conditions below before submitting your return.

SUBMIT YOUR RETURN

Please complete the form below and follow the instructions to post your items, detailed in RETURNS POLICY.
RETURNS POLICY

At Isla In Bloom, we want to ensure that you are completely satisfied with your online purchase. If you are unhappy, you may return the item/s for a refund, minus the $8.95 cost for us to ship it to you. You have 21 days to return your order from the date of delivery on full price items, providing the following conditions are met. 


Refunds are not offered on Clearance items - the sale is final on your purchase and the items cannot be returned or exchanged. 


Items must be in original condition and must not have been worn or washed. There must be no sweat, makeup, deodorant or marks of any kind. Swing tags and hygiene liners must be in place and unaltered. We suggest that all items should be tried on as soon as they are received to ensure you are able to return items within our returns timeframe. 


If you would like to return your item/s, please ensure you fold them neatly and place them with all labels and tags intact, into the mailer bag. You must complete our online returns form before you send your order back to us. 


If you return 4 or more items in your order for a refund we will need to deduct a handling fee of $15 from your refund. This cost is to cover our expenses with having to collect your pieces, inspect them and then have them restocked. Orders that return less than 4 items will not be subject to this charge. 


We will assess that all returns and exchanges comply with the returns policy before any exchanges or credits are applied. In the interest of all of our customers, Isla In Bloom reserves the right to reject any returned items for a refund that do not meet the above requirements. 


All returns should be sent via registered post. Isla In Bloom is not liable for returned items that get damaged or lost in transit. We recommend you use a reliable carrier with a parcel tracking facility and insurance for protection. Please ensure you include your order number with your return, this number can be found in your order confirmation email. The $8.95 shipping cost for orders is non refundable, unless the item is faulty. Please see below for our policy on faulty items. 


Please send all returns to: 


ISLA IN BLOOM RETURNS 

PO BOX 189 

STRAWBERRY HILLS 

NSW 2012


Once approved, we will aim to process your refund within 3-5 days of receiving your return. Please note, it may take longer during busy periods. Please allow 2-3 days for payment to process. You will be reimbursed via the same method you used to pay. You will receive an email notification on the status of your refund once it has been processed.

EXCHANGES

We do not process returns for an exchange of item/s. We launch our collections with limited stock available, if you would like to purchase a different item, we recommend purchasing the new item/s and following the returns process for a refund on your original order, to avoid any delays or disappointment.

FAULTY ITEMS

All of our swimwear is manufactured by hand to the highest standard. Before it is sent to you, the items go through a number of checks by quality control, to identify any faults. If you discover that your item arrives faulty, please get in touch with us at info@islainbloom.com.au along with images of the faulty item, within 7 days of delivery. The item must then be returned to us within 7 days after the fault has been reported so we can inspect the damage.Please note, colour fading, burring or pulling, lack of elasticity, fabric deterioration, colour running or any other symptoms of wear and tear does not deem the product to be faulty. Please take care of your items by following the care instructions on the label of your swimwear. You can also read our Care Guide. If our quality control team verifies the garment is faulty, we will provide a replacement garment or refund the order, as well as refund the cost of the shipping. The return post needs to be regular registered post and the receipt for shipping needs to be provided for a full refund.

INTERNATIONAL RETURNS

If you return a product on which duty and tax has been paid, Isla In Bloom is unable to refund the duty or taxes. The cost of shipping your items to you and the charges you incur to ship the items back to Australia will not be refunded, unless there is a faulty item. If an item is faulty, we will reimburse the cost of return postage in addition to your refund, the return post needs to be regular registered post and the receipt for shipping needs to be provided for a refund.


For any further information on international returns, please email us at returns@islainbloom.com.au

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