Get in touch
Have questions about your order, or a general enquiry?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund.
We accept payment via Visa and Mastercard credit or debit cards, PayPal and Afterpay. If you would like to pay via bank transfer, please email email@example.com for assistance.
Please check with your country's Customs on duties or taxes that may be payable by you. Customs duties or taxes are not payable by Isla In Bloom.
The discount code is entered at the second stage of the checkout process where you complete your name, contact details and address. If you are paying with PayPal, you need to complete your shipping and payment details with PayPal and then you will be redirected back to our site, where you will be able to enter the code. You will not be charged until you have had the chance to enter the discount code and the discount has been applied to the total of your order.
We have a minimum order value of $150 for the discount code to be applied. If you are purchasing an item under $150, unfortunately it won't make the minimum order value requirement. Please note only one discount code can be used on an order and the item(s) must not be on sale or part of an offer.
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
We ship to a number of international locations, which includes USA, Canada, Europe, Emirates, Asia and New Zealand. You can find out more information on our Shipping Page.
Standard Shipping for metro areas, please allow 3-5 business days. For rural areas, please allow 4-7 business days.
Express Shipping for metro areas, please allow 2-3 business days. For rural areas, please allow 4-6 business days.
For more information or to view timeframes for other countries, please visit our Shipping Page
To submit a return you must read our Returns Policy here for the item(s) you are returning to ensure they meet our terms and conditions.
Once you have checked that your returns meets our criteria, please follow the instructions on our returns page here.
You will have 30 days to return your order from date of delivery. Returns outside of the 30 day period will not be accepted.
Please note Isla In Bloom does not cover return postage costs. Please read our Returns Policy before submitting your return.
You may be required to sign for your delivery, depending on the shipping method you’ve selected and where you're based in the world. Please ensure you provide a delivery address that is attended during business hours.
Once your parcel has been dispatched, you will be emailed tracking information and updates on the progress of your delivery by one of our carriers. If you need help tracking your delivery please email us at firstname.lastname@example.org. You can also refer to the delivery timeframes noted on the Shipping Page.
If you have Pre Ordered, please refer to the product page for the Pre Order shipment date. You can also email us at email@example.com. If the product(s) you Pre Ordered had a wait time of longer than 2 weeks, we will keep you updated with the status of your order so you can be rest assured it is on its way.
All of our products are carefully checked for any faults before it is sent to you. If you happen to find a fault with your order you can return it within 14 days of delivery. More information on the conditions of returning a faulty product is listed on our Returns Policy here.
Rinse immediately after use. Do not leave rolled up wet. Cold hand wash separately in mild soap. Dry flat in shade. Do not use harsh detergents. Do not use fabric softeners. Do not soak, bleach, tumble dry, dry clean or iron. Avoid contact with chlorine, suntan lotions and oils as they can cause damage or mark garments – rinse immediately if your items come into contact. Avoid contact with rough surfaces to prevent pulls in fabric.
Caring for your picnic rug is just like caring for any other blanket or throw - the more it's washed, the more the yarn softens. We recommend where possible, spot clean with cold, soapy water. If you need to wash it, cold machine wash on a delicate cycle only. Hang to air dry. Do not use harsh detergents. Do not use fabric softeners. Do not soak, machine wash, bleach, dry clean, tumble dry or iron. Avoid contact with suntan lotions and oils as they can mark with heavy use – wash immediately if your items come into contact. Avoid contact with rough surfaces to prevent pulls of the yarn. To remove dirt, shake outside rather than vacuum as it can damage the threads.
Spot clean with cold, soapy water. Always leave to dry before storing your umbrella to prevent mould developing. Salt water and dirt should be cleaned immediately after use. Always pack your umbrella away after a day well spent. Store your umbrella in the carry bag provided and keep indoors. Fabric will fade slightly over time. A little bit of love and care goes a long way.
Our beach towels are made from 100% cotton. You can expect a small amount of shrinkage from the length after the first wash. It is important to read and follow the care instructions to maintain longevity. Wash in 30° water. Wash separate for the first wash. Do not iron, dry clean or bleach.
All of our swimwear is designed and made in Sydney, Australia using local suppliers, printers and makers.
Our picnic rugs, beach umbrellas and accessories are made in small factories in China.
Please email us at firstname.lastname@example.org with details of the item and we will let you know if more stock is coming. Alternatively you can enter your email on the product page for back in stock notifications.
Customer Support is available every day 9am-10pm Australian Eastern Standard Time. You can message us on live chat via our website. Alternatively you can email us at email@example.com and we will aim to respond within 24 hours.
Have questions about your order, or a general enquiry?