FAQ's

If talking to a real-life human is more your thing, send us a message on live chat - ask us anything from size advice, to which colour boho rug would look best in your bedroom!

How can we help?

FAQ

Ordering

I'm struggling to select the right size, can you help?

Our Size Guide can help you to determine your correct size but if you're still unsure, please contact us at info@islainbloom.com.au with a little bit of info on your usual bikini, clothing size and bust. We will be able to recommend what size you should select for bikini top and bikini bottom.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund.

Do I have to pay for delivery?

WITHIN AUSTRALIA

For picnic rug, swimwear or beach towel orders over $150 we offer Free Standard Shipping.

For beach umbrella orders, shipping is between $9.95 - $19.95 depending on location.

For orders under $150 Standard Shipping is $9.95.

We also offer Express Shipping for a flat rate of $12.95.

For more information and to view rates for other countries, visit our Shipping Page.

What payment methods do you accept?

We accept payment via Visa and Mastercard credit or debit cards, PayPal and Afterpay. If you would like to pay via bank transfer, please email info@islainbloom.com.au for assistance. 

Do I have to pay customs or duties on my order?

Please check with your country's Customs on duties or taxes that may be payable by you. Customs duties or taxes are not payable by Isla In Bloom.

How do I use my discount code?

The discount code is entered at the second stage of the check out process where you complete your name, contact details and address. If you are paying with PayPal, you need to complete your shipping and payment details with PayPal and then you will be redirected back to our site, where you will be able to enter the code. You will not be charged until you have had the chance to enter the discount code and the discount has been applied to the total of your order.

My $20 discount code isn't working?

We have a minimum order value of $150 for the discount code to be applied. If you are purchasing one piece of swimwear, unfortunately it won't make the minimum order value requirement. Please note only one discount code can be used on an order and the item(s) must not be on sale.

Shipping, Returns & Exchanges

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

We ship to a number of international locations for swimwear, picnic rugs and beach towels, which includes USA, Canada, Europe, Asia and New Zealand. You can find out more information like shipping costs on our Shipping Page

We only ship our beach umbrellas within Australia and to New Zealand.

How long will it take for my order to arrive?

WITHIN AUSTRALIA 

Standard Shipping for metro areas, please allow 3-5 business days. For rural areas, please allow 4-7 business days. 

Express Shipping for metro areas, please allow 1-2 business days. For rural areas, please allow 3-5 business days.  

For more information or to view timeframes for other countries, please visit our Shipping Page

How do I return an item?

To submit a return you must complete the form on our Returns Page. Unless you are requesting an exchange, we do not respond to your returns request - simply proceed to post the item(s) back to us.

You will have 21 days to return your order from date of delivery. Returns outside of the 21 day period will not be accepted.

Please note Isla In Bloom does not cover return postage costs. Please read our Returns Policy before submitting your return.

What is your returns policy?

At Isla In Bloom, we want to ensure that you are completely satisfied with your online purchase. If you’re unhappy, you may return the item/s for a full refund within 21 days from the date of delivery on full price or up to 25% off sale items, providing the terms and conditions are met. Please visit our Returns Page for full details.

Please note, we allow 30 days for international returns to account for postage delays.

Do I need to sign for my delivery?

You may be required to sign for your delivery, depending on the shipping method you’ve selected and where you're based in the world. Please ensure you provide a delivery address that is attended during business hours.

Where's my order?

Once your parcel has been dispatched, you will be emailed tracking information and updates on the progress of your delivery by Australia Post, StarTrack or UPS. If you need help tracking your delivery please email us at info@islainbloom.com.au. You can also refer to the delivery timeframes noted on the Shipping Page.

If you have Pre Ordered, please refer to the product page for the Pre Order shipment date. You can also email us at info@islainbloom.com.au. If the product(s) you Pre Ordered had a wait time of longer than 2 weeks, we will keep you updated with the status of your order so you can be rest assured it is on its way.

What do I do if my item is faulty?

All of our products are carefully checked for any faults before it is sent to you. If you happen to find a fault with your order you can return it within 14 days of delivery. More information on the conditions of returning a faulty product is listed on our Returns Page.

Product care instructions

Swimwear

Rinse immediately after use. Do not leave rolled up wet. Cold hand wash separately in mild soap. Dry flat in shade. Do not use harsh detergents. Do not use fabric softeners. Do not soak, bleach, tumble dry, dry clean or iron. Avoid contact with chlorine, suntan lotions and oils as they can cause damage or mark garments – rinse immediately if your items come into contact. Avoid contact with rough surfaces to prevent pulls in fabric.

Picnic Rugs

Caring for your picnic rug is just like caring for any other blanket or throw - the more it's washed, the more the yarn softens. We recommend where possible, spot clean over washing with cold, soapy water. If you need to wash it, hand wash in cold, soapy water or cold machine wash on a delicate cycle only. Hang to air dry. Do not use harsh detergents. Do not use fabric softeners. Do not soak, machine wash, bleach, dry clean, tumble dry or iron. Expect an initial 10% shrinkage once washed, but the rug will expand in size again after use. Avoid contact with suntan lotions and oils as they can mark with heavy use – wash immediately if your items come into contact. Avoid contact with rough surfaces to prevent pulls of the yarn. To remove dirt, shake outside rather than vacuum as it can damage the threads.

Beach Umbrellas

Spot clean with cold, soapy water. Always leave to dry before storing your umbrella to prevent mould developing. Salt water and dirt should be cleaned immediately after use. Always pack your umbrella away after a day well spent. Store your umbrella in the carry bag provided and keep indoors. Fabric will fade slightly over time. A little bit of love and care goes a long way.

Beach Towels

Our beach towels are made from 100% cotton. You can expect a small amount of shrinkage from the length after the first wash. It is important to read and follow the care instructions to maintain longevity. Wash in 30° water. Wash separate for the first wash. Do not iron, dry clean or bleach.

General queries

Where are your products made?

All of our swimwear is designed and made in Sydney, Australia using local suppliers, printers and makers. 

Our picnic rugs, beach umbrellas and towels are made in small factories in China.

If a size or product is unavailable, when it will it be back in stock?

Please email us at info@islainbloom.com.au with details of the item and we will let you know if more stock is coming. Alternatively you can enter your email on the product page for back in stock notifications.

How do I contact you?

Customer Support is available every day 7am-10pm Australian Eastern Standard Time. You can message us on live chat via our website. Alternatively you can email us at info@islainbloom.com.au and we will aim to respond within 24 hours.

Get in touch

Have questions about your order, or a general enquiry?