FREQUENTLY ASKED QUESTIONS
I'm struggling to select the right size, can you help?
I’ve just placed an order, where is my order confirmation email?
Please allow 24 hours for your confirmation email to be delivered. We recommend checking your Junk mail or Spam folder just incase and if you do not receive a confirmation email within this time frame, please contact us at email@example.com.
Do you ship worldwide?
Do I have to pay for delivery?
For orders over $150 we offer Free Standard Shipping. For orders under $150 Standard Shipping is $9.95. We also offer Express Shipping for a flat rate of $12.95. For more information and to view rates for other countries, visit our ShippingPage.
What payment methods do you accept?
We accept payment via Visa and Mastercard credit or debit cards, American Express, PayPal and Afterpay. If you would like to pay via bank transfer, please email firstname.lastname@example.org for assistance.
How long will it take for my order to arrive?
Standard Shipping for metro areas, please allow 3-5 business days. For rural areas, please allow 4-7 business days.
Express Shipping for metro areas, please allow 1-2 business days. For rural areas, please allow 3-5 business days.
For more information or to view timeframes for other countries, please visit our ShippingPage
What is your returns policy?
At Isla In Bloom, we want to ensure that you are completely satisfied with your online purchase. If you’re unhappy, you may return the item/s for a full refund within 21 days from the date of delivery on full price or sale items, providing the terms and conditions are met. Please visit our Returns Page for full details.
Do I need to sign for my delivery?
You may be required to sign for your delivery, depending on the shipping method you’ve selected and where you're based in the world. Please ensure you provide a delivery address that is attended during business hours.
Where is my order?
Once your parcel has been dispatched, you will be emailed tracking information and updates on the progress of your delivery by Australia Post or DHL. If you need help tracking your delivery please email us at email@example.com. You can also refer to the delivery timeframes noted on the ShippingPage.
If you have Pre Ordered, please refer to the product page for the Pre Order shipment date. You can also email us at firstname.lastname@example.org. If the product(s) you Pre Ordered had a wait time of longer than 2 weeks, we will keep you updated with the status of your order so you can be rest assured it is on its way.
Do I have to pay customs or duties on my order?
Please check with your country's Customs on duties or taxes that may be payable by you. Customs duties or taxes are not payable by Isla In Bloom.
How do I return an item?
To submit a return you must complete the form on our Returns Page within 7 days of the date of delivery. You will then have an additional 14 days to return your items to us. Returns outside of this period will not be accepted. Please note Isla In Bloom does not cover return postage costs. Please read our Returns Policy before submitting your return.
How do I care for my swimwear?
Rinse immediately after use. Do not leave rolled up wet. Cold hand wash separately in mild soap. Dry flat in shade. Do not use harsh detergents. Do not use fabric softeners. Do not soak, bleach, tumble dry, dry clean or iron. Avoid contact with chlorine, suntan lotions and oils as they can cause damage or mark garments – rinse immediately if your items come into contact. Avoid contact with rough surfaces to prevent pulls in fabric.
How do I care for my picnic rug?
Spot clean with cold, soapy water immediately after any spills. Gentle hand wash in cold water. Hang to air dry. Do not use harsh detergents. Do not use fabric softeners. Do not soak, machine wash, bleach, dry clean, tumble dry or iron. Avoid contact with suntan lotions and oils as they can mark with heavy use – wash immediately if your items come into contact. Avoid contact with rough surfaces to prevent pulls of the yarn. To remove dirt, shake outside rather than vacuum as it can damage the threads.
Where are your products made?
All of our swimwear is designed and made in Sydney, Australia using local suppliers, printers and makers.
Our picnic rugs are designed in Sydney, Australia and made by a small, family owned manufacturer in China.
My size is unavailable, when it will it be back in stock?
Please email us at email@example.com with details of the item and we will let you know if more stock is coming. Alternatively you can enter your email on the product page for back in stock notifications.
How do I use my discount code?
The discount code is entered at the second stage of the check out process where you complete your name, contact details and address. If you are paying with PayPal, you need to complete your shipping and payment details with PayPal and then you will be redirected back to our site, where you will be able to enter the code. You will not be charged until you have had the chance to enter the discount code and the discount has been applied to the total of your order.
My $20 discount code isn't working?
What do I do if my item is faulty?
All of our products are carefully checked for any faults before it is sent to you. If you happen to find a fault with your order you can return it within 14 days of delivery. More information on the conditions of returning a faulty product is listed on our Returns Page.
How do I contact you?